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Privacy Policy
As Sentigo Software and Logistics Inc. (“Sentigo”), we attach great importance to the protection and confidentiality of the information of our users (“User”) who benefit from our services.
This Privacy Policy (“Policy”) aims to inform users about how Sentigo collects and uses their information, users’ responsibilities, and Sentigo’s rules regarding the protection of confidential information.
1. Information We Collect
When you use Sentigo’s services, certain information is collected in order to create your membership registration, provide the products/services you request, and process payments.
Users may provide Sentigo with information when placing an order, submitting requests, suggestions or complaints, or for other reasons. In such cases, certain information such as name-surname, contact details, payment information, and request/suggestion/complaint details may be collected.
2. Purposes of Using the Information
Sentigo uses the information it collects about users mainly for the following purposes:
To provide services to users,
To contact users and resolve their requests and complaints,
To carry out financial and accounting processes related to payments,
To promote our services and manage advertising and campaign activities,
To improve and develop our products and services based on user feedback,
To customize our services according to users’ preferences, usage habits, and areas of interest,
To identify and resolve system issues in the environments where we provide our services and to manage information security processes,
To measure user experiences through identification technologies/cookies and to improve the performance of the environments where our services are provided.
The purposes specified in this section represent the general purposes for which user information is used. For detailed information about the purposes of processing customer personal data and other details on personal data processing, please refer to the Customer Personal Data Protection Policy.
3. Transfer of Your Information to Third Parties
The information you provide to Sentigo may be shared with third parties in order to fulfill the purposes specified above (for example, your information may need to be shared with a company providing technical support). Accordingly, your information may be shared with our business partners and suppliers providing support for product/service delivery. Furthermore, if required to comply with legal obligations, your information may be shared with authorized individuals, institutions, and organizations.
Information provided by users will not be shared with third parties except for the purposes specified in the texts presented to users and the cases necessary for service delivery.
4. Storage and Protection of Your Information
Your information is stored for as long as necessary to fulfill the purpose of collection. If the legislation stipulates a specific retention period, compliance with that period is ensured. Sentigo takes necessary technical and administrative measures to protect the systems, servers, and databases where your information is stored against data security threats (such as cyber-attacks or hacking).
The payment infrastructure is provided by MasterCard and BKM Express. Sentigo stores the first six and last two digits of the credit card number in its systems. To match a user’s existing MasterPass and BKM Express memberships and allow them to use the cards stored there as a payment method on Sentigo, the registered mobile phone number is used to query membership status with MasterPass and BKM Express. If a membership exists, the user is informed and guided to add the relevant card.
The user acknowledges that they are solely responsible for the security, safekeeping, and confidentiality of the access credentials (username, password, etc.) used to benefit from Sentigo’s services.
5. Accuracy and Currency of Your Information
Users are responsible for the accuracy and currency of the information they provide. It is necessary that your information be provided accurately and updated in case of any changes. You can update the information you have shared with Sentigo at any time by contacting Sentigo Customer Service.
If you provide information to Sentigo on behalf of someone else, you are deemed to have warranted that the information is accurate and that you have the right and/or authorization to share it with Sentigo.
6. Redirects to Third Parties
Sentigo may include redirects to third-party links not operated by Sentigo. When you visit any of these links, you are subject to the privacy policies and terms of use of the respective third party. Sentigo is not responsible for the policies and practices of such third parties.
7. Changes Made to the Mobile Application, Website, and This Policy
Sentigo reserves the right to change, suspend, or discontinue the services, information, visuals, and other elements offered without prior notice.
Sentigo reserves the right to modify and update this Policy. It is the user’s responsibility to follow the current version of the Policy.
8. Liability
Sentigo shall not be held responsible for any direct or indirect damages or expenses that may arise from any error, interruption, delay, virus, fault, and/or system failure that may occur during the electronic delivery of our services.